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Built-in dashboards cover the highest-frequency questions inside ION.

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Built-in dashboards

ION includes dashboards for build readiness, quality, run execution, inventory, and purchasing. They read the same live data your floor uses, so there’s no nightly extract and no sync delay. Each dashboard scopes to a time window, such as the last 30 days, and to the data your role can access.

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Connect your BI tool

For custom reporting in Power BI, Tableau, Looker, Sigma, or a downstream data warehouse, use the Data Connector, a read-only SQL analytics layer over your ION data. For one-off questions that no dashboard answers, query the GraphQL API directly. See Common Queries for copy-paste patterns.

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Troubleshooting

Work through these in order:
  1. Check the date range. Dashboards scope to a time window, such as the last 30 days. An event outside the window does not appear, so widen the range to cover the period you’re investigating.
  2. Check the filters. A filter left in place from an earlier session can hide current data. Clear the filters, confirm the data appears, then reapply only what you need.
  3. Check your access. A dashboard shows only the data your role can see. On a limited or test account you may genuinely have no rows, so confirm the role you’re signed in with.
If data is still missing after these checks, and others see the same gap on the same dashboard, gather the details under When you contact support and reach out to support.
Figures that depend on Autoplan, such as anticipated demand and clear-to-build, refresh when Autoplan next runs on its configured schedule, not the moment you change an input. A change to a BOM, lead time, or on-hand inventory shows up after the next run.When Autoplan output looks wrong, check the inputs first. BOMs, lead times, and on-hand inventory at the relevant locations are the usual cause. Wait one run after correcting an input before re-checking.
Cause: a firewall, proxy, or web filter is blocking the Data Connector host. The Data Connector pages call a different hostname from the one that serves ION, so the rest of ION keeps working. The page shows a Couldn’t load users or Couldn’t load Data Connector status error, and Retry fails the same way.Fix: ask your IT team to permit the Data Connector host that matches your ION URL. For the hosts, see Network requirements.
The Data Connector replicates ION data into its SQL analytics layer asynchronously, so it lags live data slightly. Expected latency is governed by the SLAs. If data is missing well beyond those targets, contact support.

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When you contact support

Include:
  • Which dashboard, as a URL or screenshot.
  • What you expected versus what you see, with specific numbers.
  • The date range and filters in effect.
  • When you observed it, and whether it reproduces.
  • For Autoplan, the input you changed and when, relative to the next run.
  • For the Data Connector, the exact query, its result, and the expected result.