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Control who can query the Data Connector from the Manage users page. Select Data Connector in the ION sidebar, then Manage users. Managing users requires admin access, which you get by completing onboarding.

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Add a user

  1. On the Manage users page, select Add user.
  2. Select the person from the list. Only active ION users in your organization are eligible. If someone is missing, invite them to ION first.
  3. Optional: select Grant Data Connector admin (CUSTOMER_ADMIN) to let them manage users too.
  4. Select Create user.
ION generates a one-time password link for the new user. The link is emailed to them, or shown to you once to share if email delivery isn’t available. It expires in 4 hours. If it lapses, reset the password to generate a new one.
The password email comes from support@firstresonance.io. IT teams: allowlist this address so account and reset emails are delivered.

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Reset a password

Data Connector passwords are reset from ION, not from the warehouse sign-in page. On the Manage users page, select Reset password next to the user. ION generates a fresh one-time link and re-sends it. The user follows the link to set a new password.

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Grant or revoke admin

An admin can manage users and create BI service users. To change someone’s access, select Make admin or Revoke admin next to the user.

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Deactivate or reactivate a user

To remove someone’s access, select Deactivate next to the user and confirm. They lose access to the Data Connector right away. Select Reactivate to restore it.