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ION Intelligence is a conversational assistant that answers questions about the work in front of you, grounded in your organization’s own records. The assistant is a companion rather than a page. It opens beside the page, floating or docked, so the record you are asking about stays on screen. For the steps, see Ask ION a question.

Where the assistant appears

What the assistant can see

Two channels feed a question, and both render as chips above the composer. Page context comes from the URL, so the assistant knows which record you are looking at without you attaching it. Depending on your settings, it may not be released to your organization yet: Attached context is what you add yourself, from Add or by typing @.
If a chip’s label fails to load, the question still uses the record behind it.

Conversations

A conversation is a thread the assistant follows for its own duration. New starts a fresh one, and Recent conversations lists the ones you have already had, so you can reopen or delete one. Reopening replays the thread. Conversations are private to your account. The Add picker’s recent picks are remembered in the browser you used, so they do not follow you to another device.

Suggested-action cards

Three tiles put a queue in front of you and hand the assistant the findings behind it, so the conversation opens on specific records instead of on a blank question. Clicking a tile opens the companion with those findings already sent. The assistant recommends and links; it changes nothing on its own. Stale purchase orders needs in-app analytics turned on. Clicking Kits awaiting picking also filters the Kits table to exactly the kits it counted.
Pending Restock is a review queue rather than a defect list. Returning a canceled run’s stock to Available is intended behavior, and a lot whose other run completed is legitimately available, so the assistant asks you to confirm before recommending a move or a scrap.

Getting help from a person

To reach support, click Contact support beside the composer. The assistant also offers a Contact support chip in the thread when you report a problem or ask for a person.

Availability

ION Intelligence is off until an admin turns it on for the organization, and which surfaces you see then depends on what First Resonance has released to it. See Turn on ION Intelligence.