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ION Intelligence is a conversational assistant that answers questions about the work in front of you, grounded in your organization’s own records. The assistant is a companion rather than a page. It rests as a pill in the bottom-right corner of every screen and expands into a floating box, or into a rail docked to the left or right edge that the page reflows beside. Either way the record you are asking about stays on screen while you talk about it. For the steps, see Ask ION a question.

Where the assistant appears

What the assistant can see

Two channels feed a question, and both render as chips above the composer. Page context comes from the URL, so the assistant knows which record you are looking at without you attaching it. Depending on your settings, it may not be released to your organization yet: Attached context is what you add yourself, from Add or by typing @. A page-derived chip carries no remove control, so the two are told apart on sight.
A chip’s label needs a lookup, but the record behind it does not. A label that loads slowly, or fails to load, costs the chip and never the record the question is grounded on.

Conversations

A conversation is a thread the assistant follows for its own duration. New starts a fresh one, and Recent conversations lists the ones you have already had, so you can reopen or delete one. Reopening replays the thread as it was, including the tables and cards a turn drew, rather than as flat text. Conversations are private to your account. The Add picker’s recent picks are remembered in the browser you used, so they do not follow you to another device.

Suggested-action cards

Three tiles put a queue in front of you and hand the assistant the findings behind it, so the conversation opens on specific records instead of on a blank question. Each shows a count and one line of detail, and clicking it opens the companion with those findings already sent. The assistant recommends and links; it changes nothing on its own. A tile appears on its page only when it has something to show, and Stale purchase orders also needs in-app analytics turned on. Clicking Kits ready to build also filters the Kits table to exactly the kits it counted, so the rows match the number on the tile.
Released inventory is a review queue rather than a defect list. Returning a canceled run’s stock to Available is intended behavior, and a lot whose other run completed is legitimately available, so the assistant asks you to confirm before recommending a move or a scrap.

Getting help from a person

The support chat lives inside the companion. Contact support sits in the context row beside the composer and opens the support panel over the conversation, so the thread you were describing stays on screen. When you tell the assistant that something is broken, or ask for a person, it offers the same control as a Contact support chip in the thread. The chip only offers, and dismissing it stops it coming back for the same reason in that conversation.

Availability

ION Intelligence is off until an admin turns it on for the organization, and which surfaces you see then depends on what First Resonance has released to it. See Turn on ION Intelligence.