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AI is off until an admin turns it on. The setting is org-wide, so while it is off nobody in the organization can reach an AI surface, admins included.

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Turn on ION Intelligence

  1. In ION, go to Settings > Organization > AI.
  2. Under ION Intelligence, turn on Enable ION Intelligence.
Only an admin can change the setting. Everyone else sees it as read-only. While it is off, nobody sees an AI entry point anywhere in ION, such as the ION pill and its sidebar entry, the ION tab in the mobile navigation, the suggested-action cards on Kits, Purchases, and Inventory, and the suggestion pills on a procedure step. Turning it back on restores them.
Turning it off disables AI everywhere it is reachable, not only on ION’s own screens.
If ION Intelligence is not available to your organization yet, the section says so in place of the setting. Contact your First Resonance representative to have it enabled.