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ION Intelligence is off until an admin turns it on. The setting is org-wide, so while it is off nobody in the organization can reach an ION Intelligence surface, admins included. Turning it on takes two things: an admin accepts the AI Terms of Service on behalf of the organization, and the switch is set. ION serves the terms from the backend, so the text an admin reads and the version recorded against their acceptance cannot drift apart.

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Turn on ION Intelligence

  1. In ION, go to Settings > Organization > ION Intelligence.
  2. Under Availability, turn on Enable ION Intelligence. The AI Terms of Service dialog opens with the terms in force for your region.
  3. Read the terms, then select I have read these terms and accept them on behalf of my organization.
  4. Click Accept and enable. ION records the acceptance and turns ION Intelligence on in one step. Cancel closes the dialog and leaves the switch off.
Only an admin can change the setting. Everyone else sees Only an admin can change this. in place of the help text. Once consent is recorded, the section reads AI Terms of Service accepted on <date>. beneath the switch.
Consent covers one activation. Turning ION Intelligence off ends the acceptance that authorized it, so turning it back on opens the terms again. Publishing a new version of the terms has the same effect. The AI Terms of Service accepted on line is withheld whenever a fresh acceptance is due, so it never claims consent that no longer stands.
Turning ION Intelligence off is never gated on consent, so an admin can always withdraw. Every acceptance is kept as an append-only record of who accepted, when, and exactly which text they were shown.

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Choose the model

An admin picks the model ION Intelligence uses for everyone in the organization. The Model section appears once ION Intelligence is on.
  1. In ION, go to Settings > Organization > ION Intelligence.
  2. Under Model, pick a model from the list. The list shows the models available to your organization, and marks the default (Default).
  3. Click Save, then click Switch model to confirm.
Every chat in the organization uses the new model from its next message on. Only an admin can change the model. If the model your organization picked is no longer available, ION Intelligence uses the default.

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What the setting governs

Turning it off disables ION Intelligence immediately for all users in your organization. It does not affect the ION MCP connector or the ION API. Data a user can reach with their own credentials remains reachable through those, including by AI tools they connect themselves.
The help text beside the switch changes with the switch’s position: it reads ION Intelligence is off until you turn it on while off, and ION Intelligence is on, and available to everyone in this organization while on.

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When the switch won’t turn on

If ION Intelligence is not available to your organization, the Availability section reads ION Intelligence is not available for this organization. Contact your First Resonance representative to enable it. in place of the switch. If ION cannot check whether the terms need accepting, the switch is held off and the section reads Couldn’t check whether the AI Terms of Service need to be accepted, so ION Intelligence can’t be turned on right now. with a Try again control beside it. Only the enable direction is held, so an admin can still turn ION Intelligence off.