Skip to main content

​
Create a ticket

  1. In ION, click the messenger in the bottom right and select Start New Chat.
  2. Type the details of the issue and send the message.
ION creates the ticket automatically.

​
Track your company’s tickets

To see the tickets reported by your company’s team, go to the support portal:
  1. Enter your email address to receive a login code. The code scopes the portal to your company’s tickets only.
  2. Enter the code and click Continue.
You land on a page listing every conversation started by ION users at your company. Click a ticket to open the conversation; you can continue a ticket started by someone else.