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A verified domain is required before you can set up enterprise SSO or automatic user provisioning. For what domain verification does, see the Overview.
Coordinate a full domain change, such as migrating your organization to a new company email domain, with First Resonance support in advance. Claiming a new domain associates matching users with your organization going forward. It doesn’t move your existing users, who keep signing in with their current email addresses until each account is updated individually.

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Add a domain

  1. In ION, go to Settings > Organization > Authentication.
  2. In the Domain Management card, enter your domain in the Add Domain field and click Add Domain.
The domain appears in your Claimed Domains list with a Pending status.

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Verify the domain

After you add a domain, ION displays the name and value of a DNS TXT record to publish.
  1. Give the TXT record name and value to whoever manages your DNS, and have them add it to the domain’s DNS settings.
  2. Once the record is live, click Check Verification next to the domain.
ION checks for the record and updates the domain’s status. DNS changes can take a few minutes to propagate. If verification is still Pending, wait and try again.

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Domain statuses

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Remove a domain

  1. In the Domain Management card, click the remove icon next to the domain.
  2. In the Remove domain dialog, click Remove domain to confirm.
Removing a domain means users with email addresses on that domain are no longer automatically associated with your organization at login. Only remove a domain you no longer use. If you’re transferring your organization to a different domain, move accounts over before you remove the old domain.