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Go to your organization’s ION URL and enter your company email address, then click Continue. ION either prompts you for your ION password or, if your email domain uses SSO, redirects you to your identity provider and back. For how this routing works, see the Overview.

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Sign in for the first time

With SSO, just sign in through your identity provider. The very first person to sign in to a new ION organization becomes its administrator; every subsequent user gets the default User role, which an admin can extend. With email and password, an administrator at your company sends you an invite email with a link to set your password.

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Troubleshooting

Verify that you’re signing in with the correct URL: app-v2.buildwithion.com, app-v2.gov.buildwithion.com, or app-v2.ap.buildwithion.com (or the correct sandbox URL if applicable).
Your ION environment might still be setting up. Wait 15 minutes and try again.
Contact an administrator at your company to reactivate your ION account.
A required permission isn’t enabled for your role. An admin can grant it. See Create a role.
Contact support to reset it.