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  1. On the ION sign-in page, click Don’t remember your password?
  2. Enter your email address and submit.
  3. Check your inbox for a reset email from invites@firstresonance.io and follow the link to set a new password.
If your organization uses SSO, reset your password in your identity provider, not in ION.
If the reset email doesn’t arrive, check your spam folder. IT teams: allowlist invites@firstresonance.io to ensure password reset and invite emails are delivered.