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  1. On the ION sign-in page, click Don’t remember your password?
  2. Enter your email address and submit.
  3. Check your inbox for a reset email from invites@firstresonance.io and follow the link to set a new password.
ION can only reset your ION password. If your organization uses SSO, your identity provider manages your password. Reset it there, not in ION.
If the reset email doesn’t arrive, check your spam folder. IT teams: allowlist invites@firstresonance.io to ensure password reset and invite emails are delivered.