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Start creating an issue

You can start an issue from several places in ION. Use the one that fits where you are:
  • Press Cmd+Shift+I (Mac) or Ctrl+Shift+I (Windows) from any page.
  • On the Issues page, click New Issue.
  • On a run step, click Create Issue to attach that run and step automatically.
  • Select one or more rows in an inventory, receipt, or purchase order table, press Cmd+K to open the command palette, and choose Create Issue to attach the selected parts.
Starting from the record where you found the problem prefills its context, which saves time: from a run step, the run and step are attached; from selected inventory, receipts, or purchase orders, the selected parts are added to Related Parts.

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Fill in the issue details

Fill in the fields you need. Title is the only field that’s always required; others can become required from what you enter, such as a Run Step once you pick a Run.
Create New Issue form showing the Title field, Found on Step, Resolve by, and Related Parts
  1. Enter a Title.
  2. Optional: under Found on Step, select the Run and Run Step where the problem appeared. Selecting a run requires selecting its step.
  3. Optional: under Resolve by, select the Run and Run Step that must be completed to resolve the issue.
  4. Optional: add the affected inventory under Related Parts. For a part tracked by quantity, enter the number of affected units.
  5. Optional: describe the problem in Cause Condition and what the result should have been in Expected Condition.
  6. Optional: attach photos, measurements, or documents under Attachments.
  7. Optional: set Move to Location to send the affected inventory to a location such as a quarantine area, and Assign to to assign the issue to a user or team.
  8. Set any custom Additional Attributes your organization configures. Some can be required before you can submit.
  9. Click Submit Issue. To raise another issue right away, click Submit & Create New instead.
Your organization can rename Cause Condition, Expected Condition, and Disposition, so the labels you see may differ. See Rename fields.