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Resolving an issue moves it from Pending through to Resolved. For how the states, dispositions, and approval gates work, see the Issues overview.
  1. Set a disposition on the issue.
  2. Click Move to In Progress. If the disposition type requires approvers, they sign off first.
  3. Do the work the disposition calls for, then click Ready for Review.
  4. The closure roles approve in the Reviews view.
  5. The issue moves to Resolved.
If the issue was created with a Resolve by run step, that run step can’t be completed until the issue resolves.

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Reopen a resolved issue

To reopen a resolved issue and return it to In Progress, click Reopen Issue.